EcoFlow GLACIER Classic Portable Fridge Freezer (with Plug-in Battery)

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At Footloose Solar, we are dedicated to providing high-quality items to our customers, and source from multiple suppliers. We understand that occasionally circumstances may require you to return or seek a refund for your item purchase. If for any reason, you are not completely satisfied with your purchase of this product, it is supported with a convenient 7-day return policy. This means that you have 7 days from the date of receiving your item to request a return. Any return request after 7 days will not be honored.
This policy outlines the terms and conditions governing returns and refunds specific to any EcoFlow product when bought on our website.

1. Eligibility for Returns and Refunds:
 Defective Products: You are eligible for a return or refund if the item you received is damaged or defective. This includes manufacturing defects and quality issues.
– Wrong Product: If you receive a item that is not the one you ordered, we will facilitate a return or exchange.
2. Timeframe for Returns:
 You must notify us of your intention to return a product within 7 days of receiving it.
3. Return Process:
 To initiate a return, please contact our customer support team via email at support@footloosesolar.com. Provide your order number, the reason for the return, and any relevant photos of the product.
– Once your return is approved, we will provide a return label. You can either bring the package to a designated carrier location or schedule a pickup directly with the carrier. Note: do not just drop off a product that contains a lithium battery. Alert the shipper for special handling.
4. Return contact information:
Email: support@footloosesolar.com
5. Conditions for Returns:
 The item must be returned in its original condition, including all labels and original packaging.
– For safety and hygiene reasons, items must not show any signs of wear, use, or damage. We reserve the right to reject a return if the product does not meet these conditions.
6. Refund Process: 
A refund will be processed within 7 business days after we have confirmed that the item matches the buyer’s description. Refunds will be made to the original payment account, Please note that the actual time it takes for the refund to be credited to your account depends on your card issuer and typically is 7-14 days.
7. Return Charges: 
No additional handling fee for returns. If the return is due to an issue on our end, such as incorrect items or quality problems, we will provide a full refund, including return shipping costs. 
However, if the return is initiated by the buyer, for reasons such as personal preference or change of mind, the buyer is responsible for the return shipping fees.
8 Cancellation: 
If you wish to cancel your order before it has shipped, please contact us immediately at: Phone 279-268-6453. Once the product has been shipped, the standard return policy will apply.
9. Contact Us:
 If you have any questions or need further assistance regarding returns and refunds, please reach out to our customer support team.
Email: support@footloosesolar.com
Phone: 279-268-6453

Note: Good Work Ent., dba Footloose Solar reserves the right to update and modify this "Auxiliary Refunds and Returns Policy specific for EcoFlow products" at any time. It is your responsibility to review this policy periodically for any changes. Your continued use of our website constitutes acceptance of these policies.
Updated on March 13, 2026