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Shipping policy

Effective Date: July 16, 2026

This Shipping Policy applies to orders placed at footloosesolar.com. All products are covered unless a product page says otherwise.

Quick Summary

  • Shipping cost: Free ground shipping to all 48 contiguous U.S. states. We can't ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, or U.S. territories (see Section 2).
  • Timing: Processing takes 1–3 business days; delivery takes 3–7 business days after shipping. All timeframes are good-faith estimates, not guarantees.
  • Lithium battery items: Ship by ground only — air and expedited options aren't available.
  • Tracking: Emailed once your order ships. Orders may arrive in multiple packages with separate tracking numbers.
  • Transit damage or incorrect items: Must be reported within 48 hours of delivery (see Section 4).
  • Lost or missing packages: Contact us within 2 business days of the marked delivery date.

1. Processing & Delivery

Orders are typically processed within 1–3 business days after payment is confirmed, and you'll receive a shipment confirmation once your order is on its way. If an item is temporarily out of stock, we'll reach out with the option to wait or cancel for a full refund. Once shipped, delivery usually takes 3–7 business days. These time-frames are good-faith estimates and may vary due to carrier delays, weather, or supplier stock. Items containing lithium batteries ship by ground only; air and expedited options aren't available for these items.

2. Where We Ship

We're glad to offer free ground shipping to all 48 contiguous U.S. states. We're currently unable to ship to:

  • P.O. boxes
  • APO/FPO addresses
  • Alaska, Hawaii, Puerto Rico, or U.S. territories
  • remote or restricted delivery zones
  • locations where lithium battery transport is restricted

3. Tracking Your Order

You'll receive a tracking number by email once your order ships. Because some orders ship from multiple warehouses, you may receive several tracking numbers and packages may arrive separately. If something is still missing after all packages arrive, contact us within 2 business days with your order number (see our Returns and Refund Policy, Section 2). Some high-value shipments may require a signature at delivery; this will be noted in your tracking information when applicable.

Planning an installation? Please wait until you've received and inspected all items before scheduling contractors — we're unable to reimburse third-party fees resulting from carrier delays. We'll always do everything we can to help, but we can't be responsible for delays caused by events beyond our control, such as severe weather, carrier disruptions, or natural events.

4. Issues With Your Order

Address accuracy. Please double-check your shipping address at checkout — once a package is moving, corrections are often impossible and never guaranteed. If a package is returned, delayed, re-routed, or undeliverable because of an incorrect or incomplete address, any re-delivery, return-shipping, storage, or address-correction fees may be passed along. If you spot a mistake right after ordering, contact us immediately and we'll do our best to catch it before it ships.

Delivery inspection. A quick inspection at delivery is the single best way to protect your ability to get a damaged item replaced, so please take a moment before and right after the driver arrives.

If you see any damage to the packaging at delivery: note it specifically on the delivery receipt before you sign — for example, "box crushed" or "packaging torn," not just "subject to inspection" — and take photos before opening. A signed, unmarked receipt can make a damage claim much harder to resolve, so this step really matters. If the damage looks severe, you may refuse the delivery; if you can, snap a photo and reach out to us first so we can guide you.

If everything looks fine outside but you discover damage after opening (concealed damage): please contact us as quickly as you can with photos of the outer box, inner packaging, and the product. Carriers set strict deadlines for reporting hidden damage, so all transit damage — visible or concealed — and any incorrect items must be reported within 48 hours of delivery, as described in our Returns and Refund Policy (Section 1). Product defects are handled separately and are covered throughout your return window.

Either way: keep all packaging and materials until the issue is resolved — the carrier may need to inspect them — and we'll take it from there.

Lost or missing packages. If tracking shows your package as delivered but you can't find it, please check around the delivery area, verify the address, and ask household members, neighbors, or building staff. If it's still missing, contact us within 2 business days of the marked delivery date and we'll help investigate.

5. Product-Specific Shipping Notes

Solar panels. Panels are fragile and may ship separately or on a pallet. Please inspect the packaging and panel condition promptly on delivery.

Portable power stations and expansion batteries. Battery products may ship separately from accessories or solar panels, and tracking updates may be limited until the carrier network accepts the shipment.

Portable appliances. These may require upright handling or manufacturer-specific startup steps after delivery. Please follow all included instructions before use.

6. Returns

All returns require a Return Merchandise Authorization (RMA). Most items have a 30-day return window from delivery; some suppliers set shorter windows, and the window shown on the product page at the time of purchase is the one that applies. Transit damage and incorrect items must be reported within 48 hours of delivery. Products containing lithium batteries require a scheduled ground pickup — please don't drop them at retail shipping counters. Please retain all shipping containers, boxes, and packing so items can be repackaged safely.

See our Refund Policy for complete details.

7. Policy Updates

We may update this policy from time to time. Changes take effect when posted to this page and apply only to orders placed after the change.

Thank you for choosing Footloose Solar. 

Need more help? We're here for you.

Footloose Solar

Contact Us
Email: support@footloosesolar.com
Phone: (279) 268-6453
Hours: Mon–Fri (except holidays), 9 am–5 pm PT

Company Info
Footloose Solar by Good Work Ent, LLC
Mailing address: 1401 21st St, Ste 15495, Sacramento, CA 95811

Our commitment to safety and customer service extends throughout every aspect of our business. This website is operated by Good Work Ent, LLC, dba Footloose Solar ("we," "us," or "our"), and includes all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). All rights reserved.

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