Need more information? Call or Text: 279-268-6453 Mon–Fri (except holidays), 9–5 PT, or Email: support@footloosesolar.com

Shipping policy

Effective Date: October 2, 2026

This Shipping Policy applies to orders placed at footloosesolar.com. Some products may be subject to additional brand- or supplier-specific terms, which will be shown on the product page at the time of purchase. Damaged or incorrect items, returns, refused deliveries, and refunds are covered in our Refund Policy.

Quick Summary

  • Shipping cost: Free ground shipping to all 48 contiguous U.S. states. We can't ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, or U.S. territories (see Section 2).
  • Timing: Processing takes 1–2 business days; delivery takes 2–10 business days. All time-frames are good-faith estimates, not guarantees. Orders placed after 2 p.m. PT, or on weekends or holidays, begin processing the next business day
  • Lithium battery items: Ship by ground only — air and expedited options aren't available.
  • Tracking: Emailed once your order ships. Our suppliers ship from various U.S. warehouses, so orders may arrive in multiple packages with separate tracking numbers.
  • Lost or missing packages: Contact us within 2 business days of the marked delivery date (see Section 4).
  • Damaged or incorrect items: Must be reported within 2 business days of delivery — see our Refund Policy, Section 1.

1. Processing & Delivery

Orders are typically processed within 1–2 business days after payment is confirmed, and you'll receive a shipment confirmation once your order is on its way. Orders placed after 2 p.m. PT, or on weekends or holidays, begin processing the next business day. If an item is temporarily out of stock, we'll reach out with the option to wait or cancel for a full refund.

Once shipped, delivery usually takes 2–7 business days. Especially large shipments may ship by freight (LTL) which can take up to 10 business days, and the carrier will contact you to schedule delivery. These time-frames are good-faith estimates and may vary due to carrier delays, weather, or supplier stock; we're unable to reimburse costs caused by carrier delays. Items containing lithium batteries ship by ground only; air and expedited options aren't available for these items.

2. Where We Ship

We're glad to offer free ground shipping to all 48 contiguous U.S. states. We're currently unable to ship to:

  • P.O. boxes
  • APO/FPO addresses
  • Alaska, Hawaii, or U.S. territories
  • remote or restricted delivery zones
  • locations where lithium battery transport is restricted

If we're unable to ship to your address, we'll notify you promptly and issue a full refund.

3. Tracking Your Order

You'll receive a tracking number by email once your order ships. We partner with multiple premium U.S. suppliers, so items in your order may ship from different domestic warehouses. You may receive several tracking numbers, and packages may arrive separately.

Some orders may require a signature at delivery, depending on the brand and carrier; this will be noted in your tracking information when applicable. Please include a phone number at checkout so the carrier can reach you if needed.

4. Delivery Issues

Address accuracy. Please double-check your shipping address at checkout — once a package is moving, corrections are often impossible and never guaranteed. If a package is returned, delayed, re-routed, or undeliverable because you provided an incorrect or incomplete address, any re-delivery, return-shipping, storage, or address-correction fees may be passed along. If you spot a mistake right after ordering, contact us immediately and we'll do our best to catch it before it ships.

Lost or missing packages. If tracking shows your package as delivered but you can't find it, please check around the delivery area, verify the address, and ask household members, neighbors, or building staff (or your receiving department, if delivered to a business). If it's still missing, contact us within 2 business days of the marked delivery date and we'll help investigate.

Incomplete orders. If something is still missing after all packages in your order have arrived, contact us within 2 business days with your order number and we'll track it down.

Damage, wrong items, and refused deliveries. How to inspect your delivery, report damage or an incorrect item, or refuse a package is covered in our Refund Policy (Sections 1 and 5).

5. Returns

Returns, exchanges, refunds, and cancellations are covered in our Refund Policy. Please keep all shipping containers, boxes, and packing materials until you're sure you're keeping your order, so items can be repackaged safely if needed.

6. Policy Updates

We may update this policy from time to time. Changes take effect when posted to this page and apply only to orders placed after the change. Note: By making a purchase on our website, footloosesolar.com, you agree to this Shipping Policy.

Thank you for choosing Footloose Solar. 

Need more help? We're here for you.

Footloose Solar
Email: support@footloosesolar.com
Phone: (279) 268-6453
Hours: Mon–Fri (except holidays), 9–5 PT

Business name: 
Good Work Ent, LLC, dba Footloose Solar
7771 Pardal Court, Citrus Heights, CA 95610

Our commitment to safety and customer service extends throughout every aspect of our business. This website is operated by Good Work Ent, LLC, dba Footloose Solar ("we," "us," or "our"), and includes all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). All rights reserved.

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