Refund policy

Effective Date: July 16, 2026

This Refund Policy applies to orders placed at footloosesolar.com. All products are covered unless a product page says otherwise.

We want you to love what you bought. If something isn't right, we're here to help make it right — here's how it works.

Quick Summary

Return window: 30 days from delivery for most items. Some suppliers set shorter windows (for example, EcoFlow products currently have a 7-day return window); the window shown on the product page at the time of purchase is the one that applies.
Transit damage (visible or concealed) or incorrect items: must be reported within 48 hours of delivery.
Defects: covered any time within your return window; after that, your item is covered by the manufacturer's warranty (see Section 7).
Restocking fee: 25% on non-defective returns (change-of-mind and refused deliveries). No fee on defective, damaged, or incorrect items, or on qualifying exchanges (see Section 7).
Return shipping: Free for defective, damaged, or incorrect items. Customer pays return freight on change-of-mind and refused-delivery returns.

1. Reporting Transit Damage or Incorrect Items

This section covers damage that happens in shipping and orders where you received the wrong item. Product defects are handled separately — see Sections 3 and 7.

Delivery inspection. A quick inspection at delivery is the single best way to protect your ability to get a damaged item replaced, so please take a moment before and right after the driver arrives.

If you see any damage to the packaging at delivery: if there is a delivery receipt, note it specifically before you sign, and take photos before opening. If the damage looks severe, you may refuse the delivery; if you can, snap a photo and reach out to us first so we can guide you.

If everything looks fine outside but you discover damage after opening (concealed damage): please contact us as quickly as you can with photos of the outer box, inner packaging, and the product. Carriers set strict deadlines for reporting hidden damage, so we require any transit damage or incorrect items be reported within 48 hours of delivery. This 48-hour deadline applies only to shipping damage and wrong-item claims — not to product defects, which are covered throughout your return window and by the manufacturer's warranty after that.

To qualify for a replacement or refund, you must provide clear evidence of the damage and follow our return process.

Lost or missing packages. If tracking shows your package as delivered but you can't find it, please check around the delivery area, verify the address, and ask household members, neighbors, or building staff. If it's still missing, contact us within 2 business days of the marked delivery date and we'll help investigate.

2. Incomplete Orders

Some orders ship in more than one package, which we'll note in your tracking. If something is still missing after all packages arrive, just contact us within 2 business days with your order number and we'll track it down.

See our Shipping Policy for more information.

3. Return Eligibility

We want you to be happy with your purchase, and most items are straightforward to return. Just reach out for a Return Merchandise Authorization (RMA) before sending anything back — email support@footloosesolar.com and we'll walk you through it.

Return windows are set by each supplier and can vary, so please check the product page for any product- or supplier-specific return terms. Unless a product page says otherwise, returns must be requested within 30 days of delivery. The return window shown on the product page at the time you place your order is the one that applies to that order. (For example, EcoFlow products currently carry a 7-day return window.) Once approved you will receive a Return Merchandise Authorization (RMA); please ship within 7 days of the RMA (or by the deadline stated on your RMA, if different — the RMA deadline controls), using any labels we provide. Many items contain lithium batteries and ship under specific safety rules (see Section 4).

Defective items. If your item turns out to be defective within your return window, the as-new condition requirements below do not apply — normal use needed to discover the defect will never count against you. Contact us with a description and photos or video of the issue and we'll arrange a free return, replacement, or refund. After the return window closes, defects are covered by the manufacturer's warranty (see Section 7).

Change-of-mind returns. To be returnable, items should be as-new — unused, unmodified, clean, and in original packaging with all accessories, manuals, and inserts.

If a change-of-mind return arrives with minor issues — a missing accessory, manual, or insert, or light handling marks — we may still accept it and deduct the reasonable cost of the missing parts or wear from your refund (see Section 7), rather than rejecting it.

However, to keep everyone safe and to meet supplier inspection standards, we cannot accept change-of-mind returns of items that:

have been used or altered,
show significant battery use, water ingress, heavy dust, contamination, or signs of improper handling, or
are marked clearance or final-sale at the time of purchase.

A note on change-of-mind returns: If we accept a return for an item that isn't defective, a few deductions may apply — see “Possible deductions” in Section 6. These are common for oversized, fragile, and battery-powered products, and we'll disclose all known fees up front, before you ship. Any additional deductions identified during inspection (such as missing parts or damage) will be itemized for you when your refund is processed.

4. Safety and Packaging

Your safety comes first, and lithium batteries need careful handling. Once your return is approved, we'll send clear packaging instructions, the required labels, and your RMA number — and you're always welcome to send us a photo to confirm your packaging before it ships.

Please use the original packaging (including non-conductive padding) inside a properly labeled outer box; incomplete packaging may be refused by the carrier. Power stations and batteries usually require a scheduled ground pickup, so please don't drop them at retail counters or post offices, and please wait for our written instructions before shipping any battery item.

For everyone's safety, never ship a battery that is swollen, punctured, cracked, leaking, unusually hot, or shows signs of severe impact. If that's the case, please contact us instead — we'll find a safe way to resolve it together.

5. How to Start a Return

Please don't return any item without approval first — reach out and we're quick to respond and happy to help. Email support@footloosesolar.com to request an RMA. Once approved, we'll send you:

the approved return address,
packing and shipping instructions,
the approved return method,
the return deadline (7 days from RMA issuance unless your RMA states otherwise), and
any applicable fees or special conditions.

Then just prepare the package as instructed, attach all labels visibly (please don't cover barcodes), and keep your copies and tracking number. Returns sent without an RMA may be refused or may not be eligible for a refund, so please check with us first. Items marked clearance or final-sale at the time of purchase, and gift cards, cannot be returned.

6. Fees & Shipping

We believe in no surprises — here's exactly how shipping and any deductions work.

Return shipping: Unless the return is due to our error, verified transit damage, or a confirmed defect, the customer is responsible for return shipping costs.
How we may handle approved returns: Depending on the item, we may provide a prepaid label (for non-defective returns, its cost is deducted from your refund; for defective, damaged, or incorrect items, the label is free), ask you to use a specific carrier, arrange a freight pickup (at your expense for non-defective returns; at ours for defective, damaged, or incorrect items), or provide supplier-specific return instructions. We'll spell out which applies at RMA approval.
Possible deductions on non-defective returns: For change-of-mind returns of items that aren't defective or damaged, your refund will be reduced by a restocking fee of 25%, and you will be responsible for return shipping. We'll disclose all known fees before you ship; any deductions identified at inspection (missing parts, wear, or damage — see Section 7) will be itemized when your refund is processed.
Refused deliveries: If you refuse a delivery of an item that isn't damaged or defective, the return is treated as a change-of-mind return: the 25% restocking fee applies, and the outbound and return shipping costs we incur will be deducted from your refund. These are the only charges for a refused delivery — they don't stack with any other fees. If there's a problem with your delivery, please reach out before refusing and we'll help sort it out.
In-transit risk: Please insure and track return shipments and file any carrier claims for loss or damage in return transit. Refunds can't be issued until the return is received and inspected.
Original shipping: Original shipping charges (if any) are non-refundable, except where the return is due to our error, verified transit damage, or a confirmed defect.
Return address: Items may ship from different warehouses, so please use the specific return address provided with your RMA.

7. Refunds, Exchanges & Warranty

Once we receive and inspect your return, we'll let you know whether the refund is approved. If approved, we'll issue it to your original payment method within 10 business days — your bank or card issuer may take a little additional time to post it. If more than 15 business days have passed since approval without a refund, please contact us at support@footloosesolar.com and we'll chase it down. For change-of-mind returns accepted with minor issues (see Section 3), we'll deduct the reasonable cost of missing parts, wear, or damage found at inspection and itemize those deductions for you.

Exchanges. For exchanges, the fastest route is to return your item and place a separate order for the replacement. To have the 25% restocking fee waived on an exchange, just mention the exchange when you request your RMA and place your replacement order within 14 days of RMA approval — we'll link the two orders and waive the fee. Return shipping on change-of-mind exchanges remains the customer's responsibility.

Manufacturer warranty. After your return window closes, your product is still protected by the manufacturer's warranty (warranty terms vary by brand — see the product page or the documentation in the box). If you run into a defect after the return window, contact us and we'll be glad to point you to the right warranty process or help facilitate a claim with the supplier.

8. Cancellations

Orders may be canceled before shipment for a full refund. Once an order has shipped, please use the return process above.

9. Right to Refuse

We may refuse items that don't meet this policy, show misuse or third-party modification, or lack required packaging, labels, documents, or a valid RMA.

10. Policy Updates

We may update this policy from time to time. Changes take effect when posted to this page and apply only to orders placed after the change.

Thank you for choosing Footloose Solar. Questions about your purchase? Reach out any time — we're glad to help.

Need more help? We're here for you.

Footloose Solar

Contact Us
Email: support@footloosesolar.com
Phone: (279) 268-6453
Hours: Mon–Fri (except holidays), 9 am–5 pm PT

Company Info
Footloose Solar by Good Work Ent, LLC
Mailing address: 1401 21st St, Ste 15495, Sacramento, CA 95811

Our commitment to safety and customer service extends throughout every aspect of our business. This website is operated by Good Work Ent, LLC, dba Footloose Solar ("we," "us," or "our"), and includes all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). All rights reserved.