EcoFlow DELTA 3 Max Portable Power Station (2048Wh)

Effective Date: October 2, 2026

This Return and Refund Policy applies specifically to EcoFlow product orders placed at footloosesolar.com. Processing, delivery, tracking, and lost packages are covered in our Shipping Policy.

We want you to love what you bought. If something isn't right, we're here to help make it right — here's how it works.

Quick Summary

• Return window: 7 days from delivery. 
• Transit damage (visible or concealed) or incorrect items: Must be reported within 2 business days of delivery.
• Defects: Covered any time within your return window; after that, your item is covered by the manufacturer's warranty (see Section 6).
• Restocking fee: 15% on non-defective returns (change-of-mind and refused deliveries). No fee on defective, damaged, or incorrect items, or on qualifying exchanges (see Section 6).
• Return shipping: Free for defective, damaged, or incorrect items. On change-of-mind, exchange, and refused-delivery returns, the customer pays return shipping, and the actual cost we paid to ship the order is deducted from the refund.
• Refunds: Issued within 14 business days of approval.
• RMA: Return Merchandise Authorization is required.

1. Reporting Transit Damage or Incorrect Items

This section covers damage that happens in shipping and orders where you received the wrong item. Product defects are handled separately — see Sections 2 and 6.

Delivery inspection. If you see any damage to the packaging at delivery: if there is a delivery receipt, note the damage specifically before you sign (or ask the driver to note it), and take photos or videos before opening. If the packaging or product has obvious, significant damage, you may refuse the delivery at no cost to you; if you can, snap a photo and reach out to us first so we can guide you.

If everything looks fine outside but you discover damage after opening (concealed damage): please contact us as quickly as you can with photos or videos of the outer box, inner packaging, and the product, along with a short description of the damage.

Reporting deadline. Carriers set strict deadlines for reporting damage, so all transit damage — visible or concealed — and any incorrect items must be reported within 2 business days of delivery. This deadline applies only to shipping damage and wrong-item claims, not to product defects. 

What happens next. Please keep all packaging and materials until the issue is resolved — the carrier may need to inspect them. Once your claim is confirmed, we'll provide a prepaid return label or arrange a carrier pickup, and you'll receive a full refund or a free replacement, at your choice. To qualify, you must provide clear evidence of the damage and follow our return process. We reserve the right to deny a damage claim if there's no evidence or if it clearly conflicts with the carrier's records; in that case, your return may be processed as a standard change-of-mind return.

2. Return Eligibility

We want you to be happy with your purchase, and most items are straightforward to return. Just reach out for a Return Merchandise Authorization (RMA) before sending anything back — email support@footloosesolar.com and we'll walk you through it.

Return windows are set by each supplier and can vary, so please check the product page for any product- or supplier-specific return terms. Unless a product page says otherwise, returns must be requested within 30 days of delivery. The return window shown on the product page at the time you place your order applies to that order. Many items contain lithium batteries and ship under specific safety rules (see Section 3).

Defective items. If your item turns out to be defective within your return window, the as-new condition requirements below do not apply — normal use needed to discover the defect does not count against you. Contact us with a description and photos or videos of the issue and we'll arrange a free return, replacement, or refund. After the return window closes, any defects are covered by the manufacturer's warranty (see Section 6).

Change-of-mind returns. To be returnable, items should be as-new — unused, unmodified, clean, and in original packaging with all accessories, manuals, and inserts.

If a change-of-mind return arrives with minor issues — a missing accessory, manual, or insert, or light handling marks — we may still accept it and deduct the reasonable cost of the missing parts or wear from your refund (see Section 6), rather than rejecting it.

However, to keep everyone safe and to meet supplier inspection standards, we cannot accept returns of items that:

• have been used, altered, or modified by a third party (except as needed to discover a defect),
• show significant battery use, water ingress, heavy dust, contamination, misuse, or signs of improper handling,
• are marked clearance or final-sale at the time of purchase, or are gift cards, or
• arrive without a valid RMA or the required packaging, labels, or documents.

3. Safety and Packaging

Your safety comes first, and lithium batteries need careful handling. Once your return is approved, we'll send clear packaging instructions, the required labels, and your RMA number — and you're always welcome to send us a photo to confirm your packaging before it ships.

Please use the original packaging (including non-conductive padding) inside a properly labeled outer box; incomplete packaging may be refused by the carrier. Power stations and batteries usually require a scheduled ground pickup, so please don't drop them at retail counters or post offices. Please wait for our written instructions before shipping any battery item.

For everyone's safety, never ship a battery that is swollen, punctured, cracked, leaking, unusually hot, or shows signs of severe impact. If that's the case, please contact us instead — we'll find a safe way to resolve it together.

4. How to Start a Return

Please don't return any item without approval first — reach out and we're quick to respond and happy to help. Email support@footloosesolar.com to request an RMA. Once approved, we'll send you:

• the approved return address,
• packing and shipping instructions,
• the approved return method,
• the return deadline (7 days from RMA issuance unless your RMA states otherwise — the RMA deadline controls), and
• any applicable fees or special conditions.

Then just prepare the package as instructed, attach all labels visibly (please don't cover barcodes), and keep your copies and tracking number. Returns sent without an RMA may be refused or may not be eligible for a refund, so please check with us first.

5. Fees & Shipping

We believe in no surprises — here's exactly how shipping and any deductions work.

• Return shipping: Unless the return is due to our error, verified transit damage, or a confirmed defect, the customer is responsible for return shipping costs.
• How we may handle approved returns: Depending on the item, we may provide a prepaid label (for non-defective returns, its cost is deducted from your refund; for defective, damaged, or incorrect items, the label is free), ask you to use a specific carrier, arrange a freight pickup (at your expense for non-defective returns; at ours for defective, damaged, or incorrect items), or provide supplier-specific return instructions. We'll spell out which applies at RMA approval.
• Possible deductions on non-defective returns: For change-of-mind returns of items that aren't defective or damaged, your refund will be reduced by a restocking fee of 15%, and the cost of shipping to you. You will be responsible for return shipping. We'll disclose all known fees before you ship; any deductions identified at inspection (missing parts, wear, or damage) will be itemized when your refund is processed.
• Refused deliveries: If you refuse a delivery of an item that isn't damaged or defective, the return is treated as a change-of-mind return (no RMA needed): the 15% restocking fee applies, and the outbound and return shipping costs we incur will be deducted from your refund. These are the only charges for a refused delivery — they don't stack with any other fees. If there's a problem with your delivery, please reach out before refusing and we'll help sort it out.
• Original shipping: The actual cost we paid to ship your order is non-refundable and is deducted from your refund, except where the return is due to our error, verified transit damage, or a confirmed defect.
• In-transit risk: Please insure and track return shipments and file any carrier claims for loss or damage in return transit. Refunds can't be issued until the return is received and inspected.
• Return address: Items may ship from different warehouses, so please use the specific return address provided with your RMA.

6. Refunds, Exchanges & Warranty

Once we receive and inspect your return, we'll let you know whether the refund is approved. If approved, we'll issue it to your original payment method within 14 business days — your bank or card issuer may take a little additional time to post it. If more than 15 business days have passed since approval without a refund, please contact us at support@footloosesolar.com and we'll chase it down. For change-of-mind returns accepted with minor issues (see Section 2), we'll deduct the reasonable cost of missing parts, wear, or damage found at inspection and itemize those deductions for you.

Exchanges. For exchanges, the fastest route is to return your item and place a separate order for the replacement. To have the 15% restocking fee waived on an exchange, just mention the exchange when you request your RMA and place your replacement order within 14 days of RMA approval — we'll link the two orders and waive the fee. On change-of-mind exchanges, return shipping remains the customer's responsibility, and the actual cost we paid to ship the original order is deducted from your refund.

Manufacturer warranty. After your return window closes, your product is still protected by the manufacturer's warranty. If you run into a defect after the return window, contact us (support@footloosesolar.com) and we'll be glad to point you to the right warranty process..

7. Cancellations

Orders may be canceled before shipment for a full refund. Once an order has shipped, please use the return process above.

8. Policy Updates

We may update this policy from time to time. Changes take effect when posted to this page and apply only to orders placed after the change. Note: By making a purchase on our website, footloosesolar.com, you agree to this Return and Refund Policy.

Thank you for choosing Footloose Solar. 

Need more help? We're here for you.

Footloose Solar
Email: support@footloosesolar.com
Phone: (279) 268-6453
Hours: Mon–Fri (except holidays), 9–5 PT

Business name: 
Good Work Ent, LLC, dba Footloose Solar
7771 Pardal Court, Citrus Heights, CA 95610

Our commitment to safety and customer service extends throughout every aspect of our business. This website is operated by Good Work Ent, LLC, dba Footloose Solar ("we," "us," or "our"), and includes all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). All rights reserved.