Effective Date: July 3, 2026
This Shipping and Tracking Policy applies to orders placed at footloosesolar.com. All products are covered unless a product page says otherwise.
At a glance: Free ground shipping · Processing 1–3 business days · Delivery 3–7 business days · Ships to the 48 contiguous U.S. states. All timeframes are good-faith estimates, not guarantees.
1. Processing & Delivery
Orders are typically processed within 1–3 business days after payment is confirmed, and you'll receive a shipment confirmation once your order is on its way. If an item is temporarily out of stock, we'll reach out with the option to wait or cancel for a full refund. Once shipped, delivery usually takes 3–7 business days. These time-frames are good-faith estimates and may vary due to carrier delays, weather, or supplier stock. Items containing lithium batteries ship by ground only; air and expedited options aren't available for these items.
2. Where We Ship
We're glad to offer free ground shipping to all 48 contiguous U.S. states. We're currently unable to ship to:
- P.O. boxes
- APO/FPO addresses
- Alaska, Hawaii, Puerto Rico, or U.S. territories
- remote or restricted delivery zones
- locations where lithium battery transport is restricted
3. Tracking Your Order
You'll receive a tracking number by email once your order ships. Because some orders ship from multiple warehouses, you may receive several tracking numbers and packages may arrive separately. Some high-value shipments may require a signature at delivery; this will be noted in your tracking information when applicable.
Planning an installation? Please wait until you've received and inspected all items before scheduling contractors — we're unable to reimburse third-party fees resulting from carrier delays. We'll always do everything we can to help, but we can't be responsible for delays caused by events beyond our control, such as severe weather, carrier disruptions, or natural events.
4. Issues With Your Order
Address accuracy. Please double-check your shipping address at checkout, it's the one thing we can't correct once a package is moving. If a package is returned, delayed, re-routed, or undeliverable because of an incorrect or incomplete address, any re-delivery, return-shipping, storage, or address-correction fees may be passed along. If you spot a mistake right after ordering, contact us immediately and we'll do our best to catch it before it ships.
Delivery inspection. A quick inspection at delivery is the single best way to protect your ability to get a damaged item replaced, so please take a moment before and right after the driver arrives.
If you see any damage to the packaging at delivery: note it specifically on the delivery receipt before you sign — for example, "box crushed" or "packaging torn," not just "subject to inspection" — and take photos before opening. A signed, unmarked receipt can make a damage claim much harder to resolve, so this step really matters. If the damage looks severe, you may refuse the delivery; if you can, snap a photo and reach out to us first so we can guide you.
If everything looks fine outside but you discover damage after opening (concealed damage): please contact us as quickly as you can with photos of the outer box, inner packaging, and the product. Carriers set strict deadlines for reporting hidden damage (often as little as 48 hours), so the sooner you tell us, the more we can do to make it right.
Either way: keep all packaging and materials until the issue is resolved — the carrier may need to inspect them — and we'll take it from there.
Lost or missing packages. If tracking shows your package as delivered but you can't find it, please check around the delivery area, verify the address, and ask household members, neighbors, or building staff. If it's still missing, contact us within 3 business days of the marked delivery date and we'll help investigate.
5. Product-Specific Shipping Notes
Solar panels. Panels are fragile and may ship separately or on a pallet. Please inspect the packaging and panel condition promptly on delivery.
Portable power stations and expansion batteries. Battery products may ship separately from accessories or solar panels, and tracking updates may be limited until the carrier network accepts the shipment.
Portable appliances. These may require upright handling or manufacturer-specific startup steps after delivery. Please follow all included instructions before use.
6. Returns
All returns require a Return Merchandise Authorization (RMA). Products containing lithium batteries require a scheduled ground pickup — please don't drop them at retail shipping counters. Please retain all shipping containers, boxes, and packing so items can be repackaged safely. See our Returns and Refund Policy for complete details.
Policy Updates
We may update this policy from time to time. Changes take effect when posted to this page and apply only to orders placed after the change.
Thank you for choosing Footloose Solar. Questions about your shipment? Reach out any time — we're glad to help.
Need more help? We're here for you.
Footloose Solar
Contact Us
Email: support@footloosesolar.com
Phone: (279) 268-6453
Hours: Mon–Fri (except holidays), 9 am–5 pm PT
Company Info
Footloose Solar by Good Work Ent, LLC
Mailing address: 1401 21st St, Ste 15495, Sacramento, CA 95811
Our commitment to safety and customer service extends throughout every aspect of our business. This website is operated by Good Work Ent, LLC, dba Footloose Solar ("we," "us," or "our"), and includes all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). All rights reserved.