Effective Date: July 3, 2026
This Returns & Refund Policy applies to orders placed at footloosesolar.com. All products are covered unless a product page says otherwise.
We want you to love what you bought. If something isn't right, we're here to help make it right — here's how it works.
1. Reporting Damaged or Incorrect Items
Delivery inspection. A quick inspection at delivery is the single best way to protect your ability to get a damaged item replaced, so please take a moment before and right after the driver arrives.
If you see any damage to the packaging at delivery: if there is a delivery receipt, note it specifically before you sign, and take photos before opening. If the damage looks severe, you may refuse the delivery; if you can, snap a photo and reach out to us first so we can guide you.
If everything looks fine outside but you discover damage after opening (concealed damage): please contact us as quickly as you can with photos of the outer box, inner packaging, and the product. Carriers set strict deadlines for reporting hidden damage (some as little as 48 hours), so the sooner you tell us, the more we can help.
To qualify for a replacement or refund, you must provide clear evidence of the damage and follow our return process.
Lost or missing packages. If tracking shows your package as delivered but you can't find it, please check around the delivery area, verify the address, and ask household members, neighbors, or building staff. If it's still missing, contact us within 2 business days of the marked delivery date and we'll help investigate.
2. Incomplete Orders
Some orders ship in more than one package, which we'll note in your tracking. If something is still missing after all packages arrive, just contact us within 2 business days with your order number and we'll track it down. See our Shipping Policy.
3. Return Eligibility
We want you to be happy with your purchase, and most items are straightforward to return. Just reach out for a Return Merchandise Authorization (RMA) before sending anything back — email support@footloosesolar.com and we'll walk you through it.
Return windows are set by each supplier and can vary, so please check the product page for any product- or supplier-specific return terms. Unless a product page says otherwise, returns must be requested within 30 days of delivery. Once approved, please ship within 7 days using any labels we provide. Many items contain lithium batteries and ship under specific safety rules (see Section 4).
To be returnable, items should be as-new — unused, unmodified, clean, and in original packaging with all accessories, manuals, and inserts. To keep everyone safe and to meet supplier inspection standards, we're unable to accept items that:
- have been altered or activated,
- are incomplete,
- show charge-cycle wear or signs of use or improper handling,
- have water ingress, heavy dust, or contamination, or
- are marked clearance or final-sale.
A note on change-of-mind returns: If we accept a return for an item that isn't defective, a few deductions may apply — see "Possible deductions" in Section 6. These are common for oversized, fragile, and battery-powered products, and we'll always tell you about any fees up front, before you ship, so there are no surprises.
4. Safety and Packaging
Your safety comes first, and lithium batteries need careful handling. Once your return is approved, we'll send clear packaging instructions, the required labels, and your RMA number — and you're always welcome to send us a photo to confirm your packaging before it ships.
Please use the original packaging (including non-conductive padding) inside a properly labeled outer box; incomplete packaging may be refused by the carrier. Power stations and batteries usually require a scheduled ground pickup, so please don't drop them at retail counters or post offices, and please wait for our written instructions before shipping any battery item.
For everyone's safety, never ship a battery that is swollen, punctured, cracked, leaking, unusually hot, or shows signs of severe impact. If that's the case, please contact us instead — we'll find a safe way to resolve it together.
5. How to Start a Return
Please don't return any item without approval first — reach out and we're quick to respond and happy to help. Email support@footloosesolar.com to request an RMA. Once approved, we'll send you:
- the approved return address,
- packing and shipping instructions,
- the approved return method,
- the return deadline, and
- any applicable fees or special conditions.
Then just prepare the package as instructed, attach all labels visibly (please don't cover barcodes), and keep your copies and tracking number. Returns sent without an RMA may be refused or may not be eligible for a refund, so please check with us first. Sale items and gift cards can't be returned (these are marked as final sale at purchase).
6. Fees & Shipping
We believe in no surprises — here's exactly how shipping and any deductions work.
- Return shipping: Unless the return is due to our error, verified transit damage, or a confirmed defect, the customer is responsible for return shipping costs. For our errors, we cover it.
- How we may handle approved returns: Depending on the item, we may provide a prepaid label and deduct its cost from your refund, ask you to use a specific carrier, arrange a freight pickup at the customer's expense, or provide supplier-specific return instructions. We'll spell out which applies at RMA approval.
- Possible deductions on non-defective returns: For change-of-mind or refused-delivery returns of items that aren't defective or damaged, your refund may be reduced by a restocking fee (typically 10–25%), original outbound shipping, return shipping, freight pickup fees, and any hazmat or battery-handling charges. We'll always disclose any of these to you up front, before you ship.
- A note on refused deliveries: If you refuse a delivery that isn't damaged or defective, we may need to deduct the shipping and handling costs we incur — so if there's a problem, please reach out before refusing and we'll help sort it out.
- In-transit risk: Please insure and track return shipments and file any carrier claims for loss or damage in return transit. Refunds can't be issued until the return is received and inspected.
- Original shipping: Original shipping charges (if any) are non-refundable, except where the return is due to our error.
- Return address: Items may ship from different warehouses, so please use the specific return address provided with your RMA.
7. Refunds & Exchanges
Once we receive and inspect your return, we'll let you know whether the refund is approved. If approved, we'll issue it to your original payment method within 10 business days — your bank or card issuer may take a little additional time to post it. If more than 15 business days have passed since approval without a refund, please contact us at support@footloosesolar.com and we'll chase it down. We may deduct the cost of missing parts, wear, or damage. For exchanges, the fastest route is to return your item and place a separate order for the replacement.
8. Cancellations
Orders may be canceled before shipment for a full refund. Once an order has shipped, please use the return process above.
9. Right to Refuse
We may refuse items that don't meet this policy, show misuse or third-party modification, or lack required packaging, labels, documents, or a valid RMA.
10. Policy Updates
We may update this policy from time to time. Changes take effect when posted to this page and apply only to orders placed after the change.
Thank you for choosing Footloose Solar. Questions about your shipment? Reach out any time — we're glad to help.
Need more help? We're here for you.
Footloose Solar
Contact Us
Email: support@footloosesolar.com
Phone: (279) 268-6453
Hours: Mon–Fri (except holidays), 9 am–5 pm PT
Company Info
Footloose Solar by Good Work Ent, LLC
Mailing address: 1401 21st St, Ste 15495, Sacramento, CA 95811
Our commitment to safety and customer service extends throughout every aspect of our business. This website is operated by Good Work Ent, LLC, dba Footloose Solar ("we," "us," or "our"), and includes all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). All rights reserved.